Stephen Paskoff, the President and CEO of ELI, believes that we need to think about compliance training differently. Instead of it being about communicating information, it needs to be about cultivating a culture of compliance and activating organizational values.
So how do we get there? He recommends focusing on education designed to be retained and applied by the learner. To do that you need to be clear not on just what the standards are but also why they are important.
As importantly, the training can’t stand alone. It has to be linked to broader initiatives and relevant to employees. Even if employees don’t get every nuance of the law or regulation, they have to have a sense of what is right and wrong and be reassured that they will be welcomed if they speak up and raise a concern.
Getting to that point requires making compliance as normal a part of the dialog as discussing sales, manufacturing and other issues. Organizations need to stop treating compliance as something separate and apart and more of a norm of doing business.
That begins with the CEO and leadership team treating it that way. It also means knowing what the barriers are and implementing programs to overcome them.
Listen in to learn more about how to improve your compliance training, including the five C’s and how they can help.