Mary Shirley on Encouraging Employee Feedback [Podcast]


Adam Turteltaub PhotoPosted by Adam Turteltaub

Getting employees to come forward and provide feedback on the corporate compliance and ethics program is often a challenge. Many are hesitant to talk to compliance at all. Still others may fear that their conversation may lead to more scrutiny by the compliance team.

Mary Shirley, Head of Culture of Integrity and Compliance Education at Fresenius Medical Care and co-host of the Great Women in Compliance podcast, found an interesting way to change the dynamic. She made feedback an integral part of the organization’s annual Corporate Compliance & Ethics Week celebration.

The compliance team there recognized that during the week-long celebration people are eager to participate. That means there is a golden opportunity to collect data from them that can provide insights that might not otherwise be captured. This includes both informal conversations and using things like quizzes to determine how much information from earlier training has been retained.

Also, games can help.  In one fun exercise they had a ring toss in which to get a ring the individual had to answer correctly a question related to compliance.

The program has yielded remarkable insights. For example, one part of the compliance team was concerned that it was sending too much email. When they used this opportunity to ask employees what they felt, they were surprised to discover that it was actually a preferred means of communications.

Listening has one other benefit: it enables the compliance team to demonstrate that it is responsive to employee workplace concerns.

Listen in to learn more about how you can turn Corporate Compliance & Ethics Week into a learning experience both for employees and for the compliance team.