Marjorie Maier on Using Surveys [Podcast]


By Adam Turteltaub

Many companies use employee surveys to better understand the ethical health of the organization.  But what about the health of the relationship with compliance?  Marjorie Maier, Senior Director and Division Compliance and Privacy Officer at HMS, has found that surveys can be useful for that, too.

Listen in to learn how she used regular employee surveys to understand the strengths and weaknesses of the compliance program and how she evolved her efforts to better meet the organization’s needs.  It’s a journey your institution may benefit from.

You’ll also gain from her advice on issues such as whether to survey the entire organization or start with just one part, how to craft questions to get more honest answers, and how to shift perceptions over time.