Laura Valdespino on Communicating & Compliance [Podcast]


By Adam Turteltaub

Good communication is a two-way street, with both sides sharing their perspectives. Yet, observes Laura Valdespino (LinkedIn), Chief Compliance Officer, Booking Holdings Financial Services USA, too often it is one way, with compliance doing the talking.

In this podcast, and in her in-person and virtual session at the 2022 Compliance & Ethics Institute, Laura outlines practices for creating a good dialogue with the workforce. It starts, she explains, by committing to listening. Engage with them, she advises, and look to creating opportunities for interactions through Q&A sessions or coffee and donuts.

Once you are there with the workforce be sure to listen with unbiased ears to what people say they want and need from compliance.

Be sure to also customize your message to the audience. Salespeople, manufacturing, IT and all the other parts of your organization will have different needs and will be listening for different information. Take the time to understand what motivates them. It helps build trust.

How you communicate is also important. Learn what the frequency of communication that works best for your workforce is. Be sure to avoid lecturing, legalese and focusing on what they can’t do. Instead keep the communication focused on the right way to achieve business goals and what we all need to do.

Listen in to learn more, and be sure to attend her session at the live or virtual 2022 Compliance & Ethics Institute.