Richard Bistrong on Live Training During the Pandemic [Podcast]


Post By: Adam Turteltaub

In-person compliance training can have an impact like no other. But it has to be done right, which isn’t easy especially during the pandemic. Richard Bistrong, who specializes in delivering in-person compliance training, advises compliance teams to approach live training from a reverse engineering perspective: start with your goals and examine how they drive what you offer education on and how you do it.

That includes looking at how your risk profile has changed. Chances are they have evolved and that travel and entertainment training isn’t as important as it once was.

To make the training work effectively, realize that you can’t just move an in-person session over to Zoom. You need to understand what works in the digital environment. Participants tend to be more passive, making it even more important to be clear as to what is in it for them.

Also, relook at the use of slides. They can make the training feel less personal. It may be better to keep the video focused on the presenter and send additional materials later. It also may be better to have as a goal getting people talking and curious to learn more.

For more advice, he highly recommends reading Can You Hear Me by Nick Morgan.

One other thing to begin thinking about: hybrid meetings. Once workers begin returning to the office there may be times where people are being trained in person with colleagues dialing in. When that happens you need to avoid proximity bias: tailoring the message for and answering the questions of those in the room and losing track of those accessing the program remotely.

Listen in to learn more about how to make live training work in a remote world.


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