By Roy Snell, SCCE CEO
Dear Teri,
The important skills (particularly related to the peaceful leaders list) of a compliance officer are:
-
Has Influence
-
Compassionate to others and their needs
-
Charismatic
-
Civil
-
Caring/friendly
-
Respects others and their concerns/ideas/needs
-
Respected
-
Listens to learn
-
Finds ways to compromise that benefits both sides
-
Doesn’t pick sides but rather bases actions on facts
-
Trusted
-
Trusts (but verifies)
-
Inspirational and inspired by others
-
Can focus on a mission and see the big picture
-
Values/principle driven and uncompromising when necessary
-
Understands the return on investment of their time/energy
-
Strong-willed
-
Determined
-
Lets the little things go
-
Humble
-
Has integrity
-
Selfless
-
Ethical
-
Et cetera
They must also be un-conflicted/empowered/independent and have authority/responsibility/accountability… but that is determined by their organization rather than being a personal trait. All of this is a tall order. Frankly, in a way, it’s impossible. This is why the compliance officer’s job is so hard. However, society expects organizations to try harder. Society has specifically asked organizations to dedicate someone to this role. Organizations have come up short in the past because they lacked effort and focus on these issues. The reason why the role of the compliance officer is so beneficial and so successful is that organizations are trying to be better by asking someone to focus on all these difficult skills to effectively manage a compliance program. Despite the fact the bar is set so high, we will do better than we have in the past by simply trying. Perfection is not possible, but improvement is… if we try and if we dedicate someone to this role.