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Much has changed in the world of compliance, especially of late, but when it comes to healthcare investigations, not all should, says Pamela Para (LinkedIn) RN, MPH, CPHRM, ARM, DFASHRM, President and Chief Content Officer at CE Companion. According to Pamela the historical approach still works. And, interestingly enough, she notes that it relies heavily on several nursing techniques developed by Florence Nightingale, herself: assessment, diagnosing, planning, implementing monitoring and evaluation.
In the podcast she lays out three P’s for investigation (and a few additional little “p’s” too):
Policies: Be sure to match up your policies, procedures and protocols with national standards of practice and regulatory requirements. Then make sure you are doing them in practice.
Paper: Documentation is critical. Document your finding for the record and any corrective actions taken.
People: Get the right people involved in the investigation, and be sure to have a methodology for gathering them. Who will be on the team will vary depending o the type of investigation. And don’t forget to go back to the previous “P” and document your selection process.
Listen in to learn more about how to improve the effectiveness of your healthcare investigations, including how the investigatory process can and should be a part of the enterprise risk management and strategic plans.