Kelly Willenberg and Dawn Pittinger on Compliance Conflict Management [Podcast]


Post By: Adam Turteltaub

Conflicts are as inevitable in compliance as the sun rising in the morning. As a result it’s not really a question of if you will face them but how you will handle them.

In this Compliance Perspectives podcast, Kelly Willenberg of Kelly Willenberg & Associates and Dawn Pittinger of Bio-Optronics offer their insights into how to best manage conflicts, including:

  • Having self-awareness
  • The importance of fostering trust
  • Going into the discussion knowing what is the minimum you can accept
  • Understanding your hot buttons
  • Anticipating the other side’s arguments and how to respond
  • Establishing rapport
  • Recognizing that all conflicts aren’t bad

It’s an ear and eye-opening conversation that could help your next workplace conflict go much more smoothly.